Survey respondents can enter a drawing to win Metro monthly passes and Tops gift cards by including a valid email address or phone number. Past surveys have led to several improvements in the bus and rail system, including a bus shelter expansion program that saw 30 new shelters in 2023, with 30 more planned per year for the next four years. The feedback we receive gives us valuable insight on how we can better serve our riding community in the future.” “We encourage customers to take our survey," said James Morrell, Director of Public Transit. These surveys cover several topics ranging from scheduling and wait times to safety and cleanliness. BUFFALO, N.Y., - The Niagara Frontier Transportation Authority wants to hear from riders and is inviting the public to participate in its annual Metro bus and rail customer satisfaction survey.
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